Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags and accessories intact.

Several types of goods are exempt from being returned:

• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Customised, made-to-order, or personalised items
• Products damaged due to misuse, normal wear and tear, or improper handling after delivery

To complete your return, we require a receipt, order number, or other proof of purchase.

There are certain situations where only partial refunds may be granted:

Any item returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email or WhatsApp that we’ve received your returned item, along with approval or rejection of your refund.

If approved, your refund will be processed to your original payment method via Razorpay within 7–10 business days. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI, and you may be asked to share your bank/UPI details for this purpose.

Late or missing refunds

If you haven’t received your refund yet:

If you’ve done this and still haven’t received your refund, contact us at [insert support email].

Check your bank account or UPI app again.

Contact your bank or card issuer — it may take some time before a refund is officially posted.

Sale items

Only regular-priced items may be refunded. Items purchased during a sale or with a discount code are final sale, unless received damaged or defective.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email us at [insert support email] or message us on WhatsApp at [insert WhatsApp number] within 7 days of delivery.

Shipping returns

To return your product, contact us first at [insert support email] or WhatsApp — do not ship items back without confirmation, as we will arrange pickup through our courier partner (Shiprocket) where possible.

• If the return is due to our error (damaged, defective, or incorrect item), we bear the full cost of return shipping.
• If the return is due to a change of mind, return shipping costs will be deducted from your refund.

We currently ship and accept returns within India only.

If you are returning a high-value item and arranging your own shipping, we recommend using a trackable courier service, as we cannot guarantee receipt of returned items sent outside our arranged pickup process.

Need help?

Contact us at [insert support email] or [insert phone number] for any questions related to refunds and returns.